Privacy policy

This policy describes how Bike It processes the personal data of its users. It covers all processing operations, whether automated or not.

The purpose of this document is to inform visitors to the www.bike-it-thailand.com (hereinafter referred to as «the website») of how their data is collected and processed by Bike It, responsible for processing.

Bike It acts in compliance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) as well as applicable privacy laws. The data controller implements all necessary measures to protect the data collected against loss, unauthorized access, disclosure or misuse.

Owner : Bike It
Publication manager : Bike It - in**@**************nd.com
Hosted by : Infomaniak, Rue Eugène-Marziano 25, 1227 Geneva, Switzerland
Webmaster : Bike It
Phone : +66 93 594 3211
Email : in**@**************nd.com
Representative : Thomas Malpas

 

1. Collected data

By using the website or communicating with Bike It, the user agrees to the collection and processing of the following data:

- e-mail address (if transmitted via a form, message or request)
- information provided voluntarily (reservations, requests for information, forms, participation in events)
- anonymous technical information collected via statistical tools (partially anonymized IP address, browser, pages viewed)
- scooter reservation and rental management data

Bike It may also receive data from third-party platforms when the user fills in a contact form via a partner site (e.g. travel portals). This data is used exclusively to respond to the initial request.

 

2. Purposes of processing

Personal data is collected and processed exclusively for :

- manage requests, reservations and services offered by Bike It
- administrative follow-up, billing and contract management
- answer users' questions
- provide useful information about Bike It's services
- send, with prior consent, promotional communications
- produce internal statistics
- improve website quality and user experience

If certain essential data is not provided, Bike It may not be able to process the request.

 

3. Communications

By email

The user may receive e-mails concerning :
- requests or reservations
- information on Bike It services
- promotional content only with consent or if already a customer

The user may unsubscribe at any time.

By phone

If the user provides a number, Bike It can use it to respond to a request or confirm a reservation.

By SMS

SMS messages are only used for service-related information (confirmation, scooter delivery, reminders, etc.).

By post

Bike It does not use promotional mailings, unless explicitly requested by the user.

 

4. Cookies

The site uses technical cookies necessary for its operation (e.g. session, language, preferences).
Anonymized analytical cookies may be used to improve user experience.

No advertising cookies are deposited without consent.

 

5. Data transmission

The data is accessible only to Bike It staff responsible for processing requests.
They may be transmitted to partners necessary for the provision of services (e.g. payment platform, host).
The data is not never sold.

In the event of a legal request (police, authorities), Bike It may be required to transmit certain information.

 

6. Shelf life

Data is kept only as long as necessary for the purposes for which it was collected:
- customer relationship management
- legal obligations (accounting, billing)
- request follow-up

 

7. User rights

In accordance with the RGPD, each user has the following rights:

- right of access
- right of rectification
- right to erasure («right to be forgotten»)
- right to restrict processing
- right of objection
- right to data portability

All requests should be addressed to :

Bike It - Privacy policy
Email : in**@**************nd.com
Telephone: +66 93 594 3211

A response will be provided within a maximum of one month.

 

8. External links

Bike It is not responsible for the privacy policies of third-party sites accessible via the website.

 

9. Charter update

Bike It may modify this Privacy Policy to incorporate legal or technical developments. The most recent version will prevail.